Our Services
Audits
We use our expert knowledge to audit the things which are important to you whether its individual contracts through to an entire portfolio
Claims Services
Claims is our sweet spot and provide various services to help you deliver the best solutions to your customers
Systems
LIBRA is system which can be used to support your business either directly through claims management or indirectly through delegated authority arrangements
Audit
We use the ARIES audit module to conduct our audits. Benefits include:
Client specific question sets with weighted questions
Results mapped into pillars such as the Lloyd’s Principles for doing business with RAG rated results
Action points can be assigned to multiple parties with rating and target deliverable dates
All data is exportable
Ensuring your internal business and outsourced insurance arrangements are all running to plan and within guidelines is key to delivering the best service to your customers. To support this we provide a range of audit services.
Audits include:
Delegated Claim Authority (TPA, Coverholder / MGA
Portfolio Analysis and Exposure Review
Independent Peer Review
Denials
Complaints
Service
Consumer Duty / Conduct Risk
To support your business we provide a variety of claims services
Claims
Coverage review
London market subject matter experts
Settlement and arbitration representation
Pre-commutation Analysis
Non-moving / Static Claim Reviews
Reserve and IBNR Calculations
Payment
Multi currency and territory same day payments meeting Lloyd’s Faster Claim Payment model
Loss Fund Management
Bordereaux Production
European VAT calculations
LIBRA Claims System
The system was developed as an end to end claims management platform and more recently developed into a payment portal. Out of the box it offers:
Quick to enable
Multi tenanted
End to end claims management
Full audit trail
Document management
Links to Vitesse loss funds
Multi-currency and territory payments
Validation (insured and claim locations, policy periods, date of loss and class of business)
Lloyd’s V5.2 bordereau
European VAT calculation
Loss runs
SLA Management Information
Solvency II Pillar Three Reporting